• Early learning content, expertly selected: Curious World is specifically designed to deliver playful learning experiences which inspire a lifelong passion for discovery. All our content is mapped to 8 key learning areas. Your child will develop their academic knowledge, but also essential life skills - leaving them prepared for the workplace of the future.
• Unlimited access to content: Subscribers get access to a curated, expansive collection of fun and educational videos, books, and games. New activities are added weekly, so your child will never run out of new experiences!
• A safe space for exploration: We are fully COPPA compliant and ad-free, which means you can let your child navigate the app with complete peace of mind.
• Personalized to your child: Curious World is tailored to your child’s age, and will grow as they do.
• An opportunity to enjoy learning together: The Parents Dashboard provides a summary of your child’s activities, preferences, and the learning areas they’re gaining the most exposure to within Curious World. Discover what ignites their curiosity, and become a part of their learning adventure.

• Absolutely. The Curious World app is fully COPPA compliant and ad-free. Curious World is certified by the kidSAFE Seal Program. The kidSAFE Seal Program is an independent safety certification service and seal-of-approval program designed exclusively for children-friendly websites and technologies, including kid-targeted game sites, educational services, virtual worlds, social networks, mobile apps, tablet devices, and other similar interactive services and technologies. Click on the seal or go to www.kidsafeseal.com for more information. 
• We don’t sell any personal information or data about your child to third parties. See our Privacy Policy for more information.
• Curious World engages learning experts to review its content and activities to ensure they are age-appropriate, educational, and fun!

• Curious World is available on the web - simply click the 'Play Now' button in the top banner!
• The Curious World app is currently available for iPhones and iPads running iOS 8.0+ and can be downloaded from the App Store.
• The Curious World app is also now available on Apple TV.
• Curious World is not currently available on the Play Store Android devices, but it's coming soon! In the meantime, we have optimized our Web App for mobile devices.

• Yes. Curious World has been designed to be easy for little ones to use, and each activity has audio instructions suited to their age.
• Our app is also completely safe, so you can relax in the knowledge that your child will never come across any ads, links, or unauthorized purchases.
• However, we think learning is even more fun when it is shared, and there are lots of ways you can enjoy Curious World with your child too!

We know that nurturing a child’s curiosity early on sets them up for future success, so we’ve created as many tools as possible to help you do just that! 

• Check out our library of hands-on activities, including craft projects and science experiments.
• Find out what your child has enjoyed exploring by visiting the Parents Dashboard, located in the Grownups Menu.
• Look out for our emails, which will contain updates on new content, personalized questions you can ask your child, and exclusive learning activity tips.

No. Your subscription can be shared on as many devices as you like; you just need to be logged into the same Curious World account.

Yes! You can create profiles for up to 4 children in the Grownups Menu. Not only that, but the entire experience will be customized according to each child’s age.

• We offer a trial to all new users - you will have 7 days to explore to all our games, books, and videos for free.
• A subscription is required to gain continued access to the full collection of books, games and videos, as well as the ability to personalize and track Curious World for up to 4 children through the Parents Dashboard.
• To start enjoying all of Curious World's high-quality content, sign up for a subscription in the Curious World app by clicking on the 'Start Trial' button and selecting a plan.
• You can also sign up on our website, by clicking here.
• We offer two types of subscription: Monthly ($7.99/month) and Annual ($64.99/year). 

The Curious World app is currently available in 12 countries: the United States, Canada, Singapore, the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, Kuwait, Lebanon, Egypt & Jordan. We are planning to make it available in additional countries soon!

• You can sign up for a free trial through the iOS app or on our website. You will have unlimited access to the full content library and features during this trial.
• If you love the app, no action is required - your account will be automatically charged at the end of your free trial and will auto-renew at the end of your subscription period.
• If you want to cancel, you may do so at any time.
• Please direct any questions about your subscription to our customer service team by emailing us at support@sandboxkids.io.

In order to change your password, please use the reset password feature or contact the customer service team by emailing support@sandboxkids.io.

• If you subscribed through the app, your subscription is managed through Apple, and you will need to alter your billing information within your Apple account. We have no access to your financial information.
• If you subscribed on our website, you can change your billing information by taking the following steps:
  1. Sign in to your account on our website
  2. Go to 'My account' (by using the dropdown menu under your name)
  3. Scroll down to 'Payment Method' and click 'Update'
  4. Enter your new payment details and click 'Update'

• We’re sorry you wish to cancel! If you have comments or suggestions on how we can improve our service, we would love to hear them. You can contact us by email (support@sandboxkids.io) or on social media.
• If you subscribed using the Curious World app and wish to cancel, please open the settings on your iPhone / iPad / AppleTV:
  1. Scroll down and tap on 'iTunes & App Store'
  2. Tap on your Apple ID
  3. Tap on 'View Apple ID'. You might need to authenticate your Apple ID.
  4. Tap on 'Subscriptions' 
  5. Tap on the name of the subscription you'd like to cancel or modify
  6. Tap on 'Cancel Subscription' and 'Confirm'
• If you subscribed using the Curious World website and wish to cancel, please take the following steps on our website:
  1. Sign in to your account on our website
  2. Go to 'My account' (by using the dropdown menu under your name)
  3. Scroll down to 'Subscription' and click 'Cancel'. (The precise wording of this will vary depending on whether you are subscribed or in a free trial.)
  4. Click 'Yes' in the pop up which appears.
  5. You should receive an email confirming that your subscription has been canceled.
• If you cancel before the end of the current billing cycle, you will continue to have access to your subscription for the remainder of the current term.
• Please note that your subscription will be canceled at the end of current billing cycle and subscription fees cannot be refunded on a prorated basis (including for partial or unused portions of any already paid-for subscription period).

• Kidsy is a company based in the UK that owns and operates Curious World. Curious World was acquired by Kidsy in mid-2018 from Houghton Mifflin Harcourt (HMH), a US publishing company, which developed Curious World.

• If you don't know your password, you can reset it on this page.
• If you have forgotten your username (which is the email address you signed up with), please contact support@sandboxkids.io with any email addresses you think you may have used and we will check to see if any have accounts associated with them.
• If the app is not letting you log in, please update the app through the App Store and try again.
• If this doesn't work, please delete the app and then re-install it from the App Store.
• If you are then still unable to access Curious World, please contact support@sandboxkids.io and we will investigate further.

• Firstly, please check that you are signed in to the correct Curious World account. This is not necessarily the same email address that is used for your Apple ID.
• If you are signed in to the right account, please visit the Grownups Menu (the icon of a parent and child in the top right of the homepage) and tap 'Restore Subscription'. You may need to validate your App Store credentials.
• If the app is still not allowing you to access all the content, please contact support@sandboxkids.io with a copy of your subscription receipt (either an email from us, or from iTunes, or a screenshot of your Apple Subscriptions page) and we'll be able to help you out!